3DreamFactory

Privacy Policy

Last updated: 9 Feb 2026

This Privacy Policy explains how S.C. MAKE IT EASY SOLUTIONS SRL ("3DreamFactory", "we", "us", or "our") collects, uses, and protects personal data when you use our website and 3D printing services.

Who We Are

  • Company: S.C. MAKE IT EASY SOLUTIONS SRL
  • Registration: RO 35792353
  • Location: Timisoara, Romania
  • Contact: support@3dreamfactory.com | +40 750 264 995

Data We Collect

  • Account and contact data: name, email, phone, address, company info.
  • Order data: order details, materials, quantities, pricing, invoices.
  • Uploaded files: 3D model files (STL, 3MF, STEP, OBJ). Files are encrypted and stored in secure Firebase storage, accessible only to you.
  • Payment data: processed by our payment providers (we do not store full card details).
  • Usage data: logs, device information, IP address, and analytics events.
  • Communications: messages sent to support and order-related communications.

How We Use Data

  • Provide quotes and fulfill orders.
  • Process payments and invoices.
  • Provide customer support and order updates.
  • Improve and secure the platform.
  • Send marketing campaigns (you can unsubscribe at any time).

Legal Bases (GDPR)

  • Contract: to provide the Services you request.
  • Legitimate interests: to secure, improve, and operate the platform.
  • Consent: for marketing communications where required, with opt-out available.
  • Legal obligations: for tax, accounting, or regulatory compliance.

Model File Privacy

  • You retain ownership of your models.
  • We do not reuse or distribute models for other customers.
  • Model files are stored for 90 days, then deleted unless required for open disputes or legal obligations.

Sharing and Disclosures

  • We share only necessary data with shipping providers (for delivery details).
  • We share only necessary data with payment processors (for payment handling).
  • We share only necessary data with service providers required to operate the platform (e.g., hosting, analytics).
  • We do not sell personal data.

International Transfers

  • We do not transfer personal data outside the EU/EEA.

Cookies and Analytics

  • We use analytics cookies to understand platform usage and improve the experience.
  • You can manage cookies through your browser settings.

Marketing Communications

  • We may send campaign emails to all users. You can opt out at any time using the unsubscribe link in marketing emails.
  • We do not send marketing messages via SMS or WhatsApp.
  • SMS/WhatsApp are used only for order-related communications.

Data Retention

  • We retain personal data as long as needed for order fulfillment and customer support.
  • We retain personal data as needed for legal and accounting obligations.
  • We retain personal data for platform security and analytics.
  • Model files are retained for 90 days by default.

Your Rights (GDPR)

  • Access your personal data.
  • Correct inaccurate data.
  • Request deletion of your data.
  • Object to or restrict processing.
  • Request data portability.
  • Withdraw consent (where processing is based on consent).

Security

  • We use reasonable technical and organizational measures to protect your data, including encrypted storage for model files.
  • No method of transmission or storage is 100% secure.

Changes to This Policy

  • We may update this Privacy Policy from time to time. We will post the updated policy and revise the "Last updated" date.

Contact

Support: support@3dreamfactory.com

Phone: +40 750 264 995

Response time target: within 24 hours on workdays.

Privacy questions: support@3dreamfactory.com