Question 1

What is 3DreamFactory?

Accepted Answer

3DreamFactory is a European 3D printing hub for businesses and individuals that provides instant quotes, high-quality printing services, and fast delivery across Europe.

Question 2

How does your service work?

Accepted Answer

Our service works in four simple steps: 1) Upload your 3D model to our platform, 2) Customize your print settings and select materials, 3) Get an instant quote and place your order, 4) Receive your 3D printed item delivered to your doorstep.

Question 3

What areas do you serve?

Accepted Answer

We serve all of Europe through our 3D printing hub with 24-48h express delivery options.

Question 4

What makes your service different from other 3D printing services?

Accepted Answer

Our service stands out with instant quotes, consistent hub-based quality, and 24-48h express delivery across Europe. We offer a wide range of materials and reliable outcomes.

Question 5

Do you offer design services?

Accepted Answer

While our primary focus is on printing services, we do offer basic design assistance and can connect you with professional designers for more complex projects. Contact our support team for more information.

Question 6

What file formats do you accept?

Accepted Answer

We accept all common 3D file formats including STL, OBJ, 3MF, STEP, and more. If you have a different format, please contact our support team for assistance.

Question 7

What materials can I choose from?

Accepted Answer

We offer a wide range of materials including PLA, ABS, PETG, TPU, various resins, and nylon. Each material has different properties suitable for different applications.

Question 8

What are the size limitations for printing?

Accepted Answer

The maximum print size depends on the printer model used by our hub. Generally, we can print objects up to 250 x 250 x 250 mm. Larger objects can be printed in parts and assembled.

Question 9

How accurate are your prints?

Accepted Answer

Our prints have a typical accuracy of +-0.1mm for FDM printing and +-0.06mm for resin printing. The actual accuracy may vary depending on the complexity of the model and the material used.

Question 10

Can you print in multiple colors?

Accepted Answer

Yes, we can print in multiple colors using various techniques. This can be done either by printing parts separately and assembling them, or using multi-material printing capabilities on certain printers.

Question 11

How long does it take to receive my order?

Accepted Answer

Production typically takes 2-3 business days depending on complexity and material. Delivery within the same country usually takes 1-2 additional business days, and 3-5 days for cross-border European shipping.

Question 12

Can I track my order?

Accepted Answer

Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track your order on our website or directly through the carrier's website.

Question 13

What if my order is damaged during shipping?

Accepted Answer

If your order arrives damaged, please take photos and contact our support team immediately. We will arrange for a replacement to be printed and shipped to you at no additional cost.

Question 14

Can I cancel or modify my order?

Accepted Answer

You can cancel or modify your order before it enters production. Once production has started, cancellations or modifications may not be possible. Please contact our support team as soon as possible.

Question 15

Do you ship internationally outside of Europe?

Accepted Answer

Currently, we focus on serving the European market. For international shipping outside of Europe, please contact our support team to discuss options and additional shipping costs.

Question 16

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for larger orders. All payments are processed securely through Stripe payment gateway.

Question 17

When will I be charged for my order?

Accepted Answer

You will be charged immediately when you place your order. This allows us to begin processing your order right away.

Question 18

Do you offer refunds?

Accepted Answer

Yes, we offer refunds according to our refund policy. If your print doesn't meet our quality standards, we'll reprint it or provide a refund. Refunds for other reasons are handled on a case-by-case basis.

Question 19

Do you offer volume discounts?

Accepted Answer

Yes, we offer volume discounts starting at 6 parts. The discount increases with larger quantities, up to 20% for orders of 100+ parts. Discounts are automatically applied at checkout.

Question 20

Can I get an invoice for my order?

Accepted Answer

Yes, an invoice is automatically generated and sent to your email address when you place an order. If you need a specific format or additional information on your invoice, please contact our support team.

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